Foreign currency is packed under rigorous security protocols and each order is hand-checked to ensure it contains exactly the right amount of currency before it is sealed and added to the Royal Mail collection. Royal Mail then insure your delivery from door-to-door to protect against tampering and accidental damage in transit.
If your order shows sign of tampering, please do not accept the delivery from Royal Mail and contact our distribution centre on 020 7621 0090 (8.30am - 6.00pm Mon-Fri excluding public holidays) straight away.
In the unlikely event that you open the order and find it contains the wrong amount, please get in touch with our distribution centre on 020 7621 0090 (8.30am - 6.00pm Mon-Fri excluding public holidays) immediately and we will investigate quickly and thoroughly, and if we have made a mistake we will rectify it quickly and with the minimum of inconvenience to you. Please be prepared to tell us the denominations and serial numbers of each of the notes you have received.