Some members have reported they do not receive any emails from us. This is usually because your email software has decided it is "junk" or "spam", or your email provider has. The simplest and most effective solution to prevent our messages getting junked is to make us a "contact" on your phone or desktop email software, or make our email domains "trusted".

If you are adding us as a contact, the three most important email addresses to add are:

If you are going to add us to your trusted domains or safe senders lists, then whitelist both of these domains:



We try follow best practice in how we send our email messages to avoid your email provider deciding they are junk or spam, but we send out a lot of emails and it's inevitable that some providers will be suspicious of our activity. If you have time, it will always help you and other members to let your email provider know we are a safe sender.

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