Articles on: Orders

5.06 When will my foreign currency order be delivered?

When creating an order, we will clearly indicate the expected delivery date and the deadline to secure this date. We will also confirm the delivery date in the order confirmation.​


We despatch orders Monday to Friday from our distribution centre in the City of London, except on public holidays in England.

Royal Mail will not deliver on a public holiday and certain other dates in each delivery country.

If you place an order for delivery on a Monday, Royal Mail may attempt delivery on the preceding Saturday You will normally receive email notification if the order is out for delivery on the Saturday. If they do attempt Saturday delivery and you are unavailable, some routes will return the order to the local Delivery Office and leave you a card to collect it from there on Monday, and others will may leave a card and will attempt re-delivery on the Monday.

Please always allow at least one additional business day before you travel in case of delays in the Royal Mail supply chain. Royal Mail's insurance will only compensate you for the delivery charge, not the currency, if they are late.​

Updated on: 27/04/2023

Was this article helpful?

Share your feedback


Thank you!