Articles on: Orders

5.17 Is my order guaranteed to arrive on the selected date?

Royal Mail operate the delivery guarantees available through their Special Delivery Guaranteed by 1pm service on weekdays and Saturday - the delivery guarantee is not provided by us or our Distributor.

In most UK locations, Royal Mail will attempt delivery on the selected date and by the 1pm stated in the service name.

However, Royal Mail special delivery restrictions apply to some parts of the UK. If you are resident in those postcodes you should already be aware of those restrictions, and further details can be found in the FAQs at http://www.royalmail.com/personal/uk-delivery/special-delivery.

The exceptions below were correct as at 01 October 2016:

We can’t guarantee delivery by 9am to the following postcode areas: BD23 - 24
BT35, 44, 47, 51, 53, 54, 70, 71, 76, 77, 81, 92,93, 94
DG9 (7&9)
GY1 (Guernsey), GY2 - 8
HG3
IM2 - 9
IV2 - 20, 30 - 32, 36, 63
LA18, 20
LD1 - 4, 6
LN4 - 6, 10
PA20 - 27
PH16
PL29 (3)
PO30 - 41
SY25
TR12, 13, 17 - 26
YO41, 43, 51, 60, 61, 62

We deliver by 5.30pm the next working day in the following postcode areas:AB30 - 39, 41 - 45, 51 - 56
GY9 Alderney (Channel Islands)
HS1, 3 - 9
IV21 - 28, 40 - 49, 51 - 56
KA27, 28
KW1 - 3, 5 - 15
KW16 Stromness Town only
PA20 (0&9)
PA28 - 38, 41 - 49, 76, 77
PH15, 17 - 26, 31 - 40, 49, 50
ZE1

We deliver within two working days by 5.30pm to the following postcodes areas:GY1 Herm (Channel Islands)
GY9 Sark (Channel Islands)
GY10
HS2
PA60 - 75, 78
ZE2, 3

We deliver within three working days by 5.30pm to the following postcode areas:KW16 - non Town
KW17
PH30, 41 - 44

Please see the Royal Mail FAQ for further details.​

Please note that in the unlikely event Royal Mail are late with a delivery, we will help you to claim the retail value of the delivery charge from them.

Updated on: 27/04/2023

Was this article helpful?

Share your feedback

Cancel

Thank you!