Articles on: Troubleshooting

7.01 Not receiving emails from us?

Some customers have reported they do not receive any emails from us. This is usually because your email software or email provider has decided it is "junk" or "spam". The simplest and most effective solution to prevent our messages getting junked is to make us a "contact" on your phone or desktop email software, or make our email domains "trusted".

If you are adding us as a contact, the three most important email addresses to add are:

If you are going to add us to your trusted domains or safe senders lists, then add both of these domains:

We try to follow best practice in how we send our email messages to avoid your email provider deciding they are junk or spam, but we send out a lot of emails and it's inevitable that some providers will be suspicious of our activity. If you have time, it will always help you (and other customers) if you let your email provider know we are a safe sender.​

Updated on: 27/04/2023

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