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8.02 How to… create an instant order and sign up

This guide explains how to place an instant order with us if you have never purchased from us before. During checkout you will be asked to create an account with us that you can use to track your spend and speed up future purchases.

If you are responding to a quote by email or on our website, we will pre-complete your currency selection. You can select your currency by entering the currency name, code or travel destination. Then confirm either the amount you want to spend in pounds, or the amount of foreign currency you want to buy, You can add up to 5 currencies to your basket, as long as the total basket value does not exceed £2,500. Head to the checkout when you are ready. The exchange rates in your basket will update in real time, but once you checkout we will hold those rates to allow you to complete your purchase.

Search for your delivery address by typing the house name/number and road, or by entering your postcode. Because we use fully insured Royal Mail Special Delivery, you can only select from addresses in the Royal Mail Postal Address File. We can only deliver to your home address, and your payment card must be registered to the same address. We will need to be able to verify that you reside at this address before we despatch your order.

We will automatically select the earliest possible delivery date. You can change this to any available date in the next week, including Saturday. If you order before 12noon on any business day, we will despatch your order on the next business day. All currencies are available for next business day despatch.

You can pay for your order using any Mastercard Debit, Visa Debit, Electron or Maestro. We do not accept credit cards, Amex or commercial cards. The card must be registered to your home address in the UK. When you enter your card details, they are submitted directly to, one of the world's largest payment gateways. We never see your card details.

Confirm your email address and select a password. Your password should be 8–20 characters long, and contain at least one uppercase letter, one lowercase letter and one number. We also need your date of birth, to confirm you are at least 18 years of age and to help us verify your identity when processing your order.

Finally, please carefully review the information you have entered, review our terms and conditions, and confirm the order. We'll authorise your card and acknowledge your order at this point. We'll then make a few checks before accepting your order and capturing your payment. If we are unable to confirm your identity using the personal details you have provided, we may get back in touch to ask for a Government-issued identity document.

You will receive an email from us within a minute or two summarising the order and explaining what happens next. This will be followed by an email confirming successful payment.

Found your currency? You can search by currency code or currency name, and if you don't know what currency you need, you can search by destination country or resort name. If we don't stock the native currency, we'll recommend the UK foreign office's recommended alternative currency. If we don't offer any currency, you can usually spend the US Dollar or exchange it in-country (sterling is not accepted as widely).

How long for delivery? All of our currencies are available for next business day despatch if you order the previous business day by 12noon. We'll make it clear during checkout what the earliest possible delivery date is.

When can it be delivered? Royal Mail deliver nationwide from Monday to Saturday, except on public holidays in the country of delivery. We despatch Monday to Friday, except on public holidays in England. We'll always make your delivery options clear during checkout. If you live in a remote location, you might have to wait a little longer for delivery (but you'll probably be used to that).

Where can it be delivered? We will deliver to your verified home address anywhere in the UK. Your payment card must be registered to the same address.

What cards are accepted? You can pay with the following consumer cards: Mastercard Debit, Visa Debit, Electron, Maestro. Because of high processing fees, we are unable to accept consumer credit cards or Amex at this time. Please note, the card must be registered at your account address.

Problem with your identity check? In the unlikely event that we cannot confirm your identity, we may get in touch to ask you to submit a Government-issued identity document, such as your driving license or passport.

Card payment not going through? The most common issue is that the address the card is registered to does not match your account address. You must use a card registered at your account address. Another common issue is a security decline from your card issuer. Mail order cash is often purchased infrequently and considered a high probability target for fraudsters, so even if you pass 3D Secure, your bank might want you to get in touch to confirm it really was you. Please resist the temptation to keep re-trying – this rarely works and may lead to your billing address being red flagged for a short time. Instead, please get in touch with us after a couple of failed attempts, and we'll try and resolve the issue.

Use the support badge which appears bottom-right on the website or mobile app to chat with an agent from 9am-5pm Monday-Friday. You can also call us on 0203 950 0660 or send a message to​

Updated on: 27/04/2023

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