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8.03 How to… create an instant order (if you've already signed up)

This guide explains how to place an instant order with us if you have previously signed up for an account. Not sure if you have – just head to the sign-in page at the website, select “forgotten password” and add your email. If you do have an account, we'll send you a One Time Passcode to enable you to reset it.

As soon as you sign in, we'll show you the latest exchange rates for each of our currencies. If you are responding to a quote, skip to step 3.

Search for and select the currency you require, then enter the spend in pounds sterling or the amount of currency you want to buy for a live quote.

If you only want one currency, then you can head straight to 'checkout' and lock-in your rate. If you want more currencies, 'add to basket' and then search for the next one (and so on) until ready to 'checkout'.

We'll select your account address by default, but you can add any UK address from the Royal Mail database. Just select 'add' and start typing in the address – or try using the postcode. Remember that if you have it delivered anywhere except home, then it's your responsibility to ensure the person signing for the order safely hands it over to you.

If you order before 12noon on any business day, we will show you the earliest available delivery date based on next business day despatch. You can select any available date in the next week, including Saturday. There must be someone home on the requested delivery date to receive and sign for the Special Delivery from Royal Mail.

Royal Mail won't deliver on public holidays in your country, and we don't despatch on public holidays in England.

If there is a problem with delivery, it is important that you provide a contact telephone number for the chosen delivery address. You can choose your default mobile or home number, or provide a number for a relative or work colleague who will be available at the delivery address.

If you have ordered previously, your default payment source will be automatically selected, ready for you to enter your CVC security code for authentication. Otherwise, you need to add a new payment card. You'll need a Visa Debit, Mastercard Debit, Electron or Maestro card which is registered at your account address.

We'll show you a summary of your order which itemises any and all costs and provides a link to the Distributor Terms for the order. Please carefully check the currency amount, delivery date/time and any other costs before confirming your order. If you have a query, please contact us before confirming your order.

You will receive an email from us within a minute or two summarising the order and explaining what happens next. This will be followed by an email confirming successful payment. Finally, we will email your remaining annual exchange allowance to help you plan your next trip.

Found your currency? You can search by currency code or currency name, and if you don't know what currency you need, you can search by destination country or resort name. If we don't stock the native currency, we'll recommend the UK foreign office's recommended alternative currency. If we don't offer a currency, you can usually spend the US Dollar or exchange it in-country (sterling is not accepted as widely).

How long for delivery? All of our currencies are available for next business day despatch if you order the previous business day by 1pm. We'll make it clear during checkout what the earliest possible delivery date is.

When can it be delivered? Royal Mail deliver nationwide from Monday to Saturday, except on public holidays in the country of delivery. We despatch Monday to Friday, except on public holidays in England. We'll always make your delivery options clear during checkout. If you live in a remote location, you might have to wait a little longer for delivery (but you'll probably be used to that).

Where can it be delivered? We will deliver to your verified home address anywhere in the UK. Your payment card must be registered to the same address.

What cards are accepted? You can pay with the following consumer cards: Mastercard Debit, Visa Debit, Electron, Maestro. Because of high processing fees, we are unable to accept consumer credit cards or Amex at this time. Please note, the card must be registered at your account address.

Problem with your identity check? In the unlikely event that we cannot confirm your identity, don't give up. Just get in touch, and we'll do our best to sort out any problem.

Card payment not going through? The most common issue is that the address the card is registered to does not match your account address. You must use a card registered at your account address. Another common issue is a security decline from your card issuer. Mail order cash is often purchased infrequently and considered a high probability target for fraudsters, so even if you pass 3D Secure, your bank might want you to get in touch to confirm it really was you. Please resist the temptation to keep re-trying – this rarely works and may lead to your billing address being red flagged for a short time. Get in touch with us after a couple of failed attempts, and we'll try and resolve the issue.

Use the support badge which appears bottom-right on the website or mobile app to chat with an agent from 9am-5pm Monday-Friday. You can also call us on 0203 950 0660 or send a message to​

Updated on: 27/04/2023

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