3. Privacy and security

Find out how we protect your identity and keep our data secure

21 articles in this collection
Written by Trav

3.01 Why do I need to provide personal details?

Written by Trav
Updated over a week ago

3.02 Why do you need to verify my identity to place an order?

Written by Trav
Updated over a week ago

3.03 What can I do if you are unable to verify my identity?

Written by Trav
Updated over a week ago

3.04 Why do I need to provide identity documents?

Written by Trav
Updated over a week ago

3.05 What can I do if my identity documents are rejected?

Written by Trav
Updated over a week ago

3.06 What happens to the identity documents I provide?

Written by Trav
Updated over a week ago

3.07 Will an identity check affect my credit rating?

Written by Trav
Updated over a week ago

3.08 Why do I need to verify my email address?

Written by Trav
Updated over a week ago

3.09 How do you store my personal details?

Written by Trav
Updated over a week ago

3.10 How do you store my bank details for direct debits?

Written by Trav
Updated over a week ago

3.11 How do you store my payment card details?

Written by Trav
Updated over a week ago

3.12 Will you keep my personal details after my subscription expires?

Written by Trav
Updated over a week ago

3.13 Will you keep my personal details if you cannot confirm my identity?

Written by Trav
Updated over a week ago

3.14 Are you registered with the Data Protection Register?

Written by Trav
Updated over a week ago

3.16 Are you registered with the Financial Conduct Authority (FCA)?

Written by Trav
Updated over a week ago

3.15 Will you provide my personal details to any third parties?

Written by Trav
Updated over a week ago

3.17 How do you prevent money laundering?

Written by Trav
Updated over a week ago

3.18 How do I report suspicious activity in my account?

Written by Trav
Updated over a week ago

3.19 Can I lock my account if I think it has been hijacked?

Written by Trav
Updated over a week ago

3.20 What happens if my mobile device is lost or stolen?

Written by Trav
Updated over a week ago

3.21 How do I view your terms and conditions?

Written by Trav
Updated over a week ago