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3. Privacy and security
3. Privacy and security
Find out how we protect your identity and keep our data secure
21 articles in this collection
Written by
Trav
3.01 Why do I need to provide personal details?
Written by
Trav
Updated over a week ago
3.02 Why do you need to verify my identity to place an order?
Written by
Trav
Updated over a week ago
3.03 What can I do if you are unable to verify my identity?
Written by
Trav
Updated over a week ago
3.04 Why do I need to provide identity documents?
Written by
Trav
Updated over a week ago
3.05 What can I do if my identity documents are rejected?
Written by
Trav
Updated over a week ago
3.06 What happens to the identity documents I provide?
Written by
Trav
Updated over a week ago
3.07 Will an identity check affect my credit rating?
Written by
Trav
Updated over a week ago
3.08 Why do I need to verify my email address?
Written by
Trav
Updated over a week ago
3.09 How do you store my personal details?
Written by
Trav
Updated over a week ago
3.10 How do you store my bank details for direct debits?
Written by
Trav
Updated over a week ago
3.11 How do you store my payment card details?
Written by
Trav
Updated over a week ago
3.12 Will you keep my personal details after my subscription expires?
Written by
Trav
Updated over a week ago
3.13 Will you keep my personal details if you cannot confirm my identity?
Written by
Trav
Updated over a week ago
3.14 Are you registered with the Data Protection Register?
Written by
Trav
Updated over a week ago
3.16 Are you registered with the Financial Conduct Authority (FCA)?
Written by
Trav
Updated over a week ago
3.15 Will you provide my personal details to any third parties?
Written by
Trav
Updated over a week ago
3.17 How do you prevent money laundering?
Written by
Trav
Updated over a week ago
3.18 How do I report suspicious activity in my account?
Written by
Trav
Updated over a week ago
3.19 Can I lock my account if I think it has been hijacked?
Written by
Trav
Updated over a week ago
3.20 What happens if my mobile device is lost or stolen?
Written by
Trav
Updated over a week ago
3.21 How do I view your terms and conditions?
Written by
Trav
Updated over a week ago